Out of the Looney Bin and into the Fire

so this week i got to have my sanity threatened by mental health.
remember how they said they would call me with an appointment
rather than giving me one on the day i was forced
to give audience to a new therapist?
they never called
never provided a written policy
stating that every patient must see a therapist
if they want to see a doctor or nurse for prescriptions
so i call
they say they are having computer problems
tell me to leave a message
i leave a message
still receive no call and no appointment
i call again
they are still making excuses
about computer system
so i have my sister call
they take up an hour of her day
just to get me an appointment
and they threatened that if i did not
like going for an extra therapy appointment every three months
that they would require me to see
their med doctor every two weeks

basically it went
that if i behave well
then i might not have to come in
every two weeks
and the thing is i never behaved badly
have been courteous and polite
i simply stood my ground on
on asking for a written policy
which they obviously do not have
and could not produce
and it is they who have threatened me
treating a voluntary patient as if they are committed
it is they who are being unreasonable
it is valley mental health that seems determined to
unreasonably change my care
from seeing a med doctor
once every three months for prescriptions
to doubling that by also making appointments
with a therapist

they are saying that i need more treatment
with no explanation
no reason given
when even family over the last year
only remark on how well i’m doing
which only leaves me to question
more strongly
why at this point am i being treated
like i am a threat to society and must be
regulated strictly by mental health?

and i think i’m angered most at valley mental health
for wasting
an hour of my sister’s time
to make one appointment
that should have taken two minutes

so i have said bugger to all this
and signed up for an hmo yesterday
will have a primary care physician
and go from there

you know it’s bad
when the better alternative
is an HMO


“VALLEY MENTAL HEALTH is in the Specialty Outpatient Facilities, N.E.C. industry in SALT LAKE CITY, UT. This company currently has approximately 1,000 to 2,000 employees and annual sales of $75,000,000 to $199,999,999.

Debra Falvo (2010) is chief executive officer of Valley Mental Health. The counties of Salt Lake, Tooele, and Summit as well as the State of Utah all subcontract with Valley for treatment of 22,000 mentally ill clients and substance abusers. Valley comprises 46 percent of Utah’s mental-health system and receives around $90 million in Medicaid funds from those contracts.

Valley Mental Health operates as a tax-exempt corporation, with assets totaling over $7 million dollars. Established in 1987, in Salt Lake City, UT, Valley Mental Health agreed to maintain an elected board and charitable oversight to gain its tax-exempt status.

The cuts came after Valley lost its decades-long contract with Salt Lake County to oversee its $50 million contract for mental health services. OptumHealth took over administration of the money in July (2011), contracting with Valley and others to provide services.

Optum Health Client Rights:

Client Rights
You have the right to:
• Get mental health care regardless of your race, color, national origin, disability (mental or physical), sex, religion or age.
• Get information on the Prepaid Mental Health Plan.
• Be treated with respect and dignity.
• Have your privacy protected.
• Get information on all treatment choices in a way that is clear and you can understand.  Receive information on the Prepaid Mental Health Plan in a language and format that is easily understood
• Take part in treatment decisions about your mental health care, including the right to refuse treatment.
• Be free from restraint or seclusion if it is used these ways: — To coerce (force) or discipline — As a reaction (to retaliate) or for convenience — As specified in federal regulations on the use of restraint and seclusion
• Get a copy of your mental health record. You may also ask that it be amended or corrected.

If you have been treated unfairly or discriminated against for any reason, please call any of the numbers listed below.
— OptumHealth Medicaid coordinator: 1-877-370-8953 — Medicaid’s Constituent Services: 1-877-291-5583 — The Federal Office for Civil Rights: 1-800-368-1019, ocrmail@hhs.gov (e-mail), http://www.hhs.gov/ocr (website), or 1-800-537-7697 (TDD) OptumHealth Complaints Hotline: 1-877-370-8953 “


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